Refund & Cancellation Policy

All purchases made through CEOITBOX are subject to this Refund & Cancellation Policy. Different products and services may have different refund terms. Where a separate agreement, proposal, quotation, enrollment form, or program-specific refund policy exists, that specific policy shall prevail.

Payments made towards Business Consulting, AI Consulting, Technology Consulting, Digital Transformation Consulting, Process Automation, Implementation Services, Strategy Consulting, and Corporate Advisory are generally non-refundable once the engagement has commenced.

If the project has not yet started and a written cancellation request is received, CEOITBOX may, at its sole discretion, approve a partial refund after deducting administrative, processing, and applicable expenses.

Refund eligibility for training programs, workshops, bootcamps, webinars, or implementation programs shall be governed by the respective enrollment agreement or event-specific terms. Where no separate refund policy is specified:

• Cancellation requests made at least 7 days before the scheduled start date may be eligible for a partial refund after applicable deductions.
• Cancellation requests made within 7 days of the event or after the commencement of the program are not eligible for a refund.
• Failure to attend a session, workshop, or event shall be treated as a "No Show" and shall not qualify for any refund.

CEOITBOX may, at its discretion, permit a transfer of registration to another participant or a future batch, subject to availability.

Due to the nature of digital products, all purchases of online courses, recorded trainings, AI tools, templates, SOP libraries, checklists, frameworks, prompt libraries, downloadable resources, digital documents, software licenses, and automation scripts are final and non-refundable once access has been granted or the product has been downloaded.

For subscription-based products or software services, subscription fees are billed in advance and are generally non-refundable. Cancellation of a subscription prevents future renewals but does not entitle the customer to a refund for the current billing cycle. Access continues until the end of the active subscription period unless otherwise specified.

For conferences, seminars, offline workshops, and networking events, registration fees are non-refundable unless the event is cancelled by CEOITBOX. If CEOITBOX postpones an event, registrations shall remain valid for the rescheduled date. If an event is cancelled without rescheduling, eligible participants may receive either a full refund or credit toward another CEOITBOX event, at the Company's discretion. Travel, accommodation, or other incidental expenses incurred by participants shall not be reimbursed.

CEOITBOX reserves the right to cancel, postpone, reschedule, or modify any product, service, event, workshop, or consulting engagement due to operational, technical, regulatory, or unforeseen circumstances. Where applicable, affected customers may receive an alternative schedule, service credit, or refund as determined by CEOITBOX.

If a customer is charged multiple times for the same transaction due to a technical error or payment gateway issue, CEOITBOX will verify the transaction and process the applicable refund for the duplicate amount. Refunds shall be processed using the original payment method wherever feasible.

Approved refunds shall generally be processed within 7 to 15 business days, depending on the payment gateway, banking institution, and payment method used. CEOITBOX shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

Refunds shall not be provided in the following circumstances:

• Change of mind after purchase.
• Failure to use the purchased product or service.
• Lack of technical knowledge.
• Failure to attend scheduled sessions or events.
• Violation of the Terms & Conditions.
• Suspension or termination due to misuse or policy violations.
• Dissatisfaction arising from failure to implement recommendations or achieve expected business outcomes.
• Third-party software or subscription charges.

Products or services purchased under promotional offers, flash sales, early bird discounts, bundle offers, corporate packages, or special campaigns may carry separate refund conditions, which shall be communicated at the time of purchase.

CEOITBOX shall not be liable for cancellations or delays resulting from events beyond its reasonable control, including natural disasters, government restrictions, pandemics, cyber incidents, internet outages, labour disputes, or other force majeure events.

CEOITBOX reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. The revised policy shall become effective upon publication on the Website.

For any questions regarding cancellations or refunds, please contact us:

CEOITBOX Tech Services LLP

Website: https://www.ceoitbox.com

Email: support@ceoitbox.in

Helpdesk: https://help.ceoitbox.com

Please include your order number, invoice number, registered email address, and a detailed description of your request to help us process it efficiently.